Delivery

Means of delivery

For deliveries in the UK, Privatefloor offers the services of several carriers:

• Get your package delivered to the address of your choice. If you are not there to accept the delivery, you can pick up your parcel at your local post office.

• Priority processing of the order.

For any orders shipped outside of Ireland, packages are shipped by GLS or Gefco or any of our other partner carriers.

Areas of delivery

Privatefloor offers deliveries solutions in all the European community countries.

Shipping fees

Shipping fees vary, depending on the carrier:

• Shipping fees are calculated by taking into account the weight of the items contained in the basket and the country of delivery. The minimum charge is £6.30.

Shipping time

The average order processing time is between 5 working days and 4 weeks. After this period, you will have to wait 2-3 more days due to the shipping from our warehouse to your address.

Our order and delivery process: Some of the items are purchased directly from suppliers. Other products are booked for us by our brand partners or ordered from the suppliers after the sale of the item, dependent on the number of placed orders. This allows us to optimize logistics costs and therefore offer you the best prices. The suppliers then ensures delivery of these wholesale orders to the PrivateFloor warehouses. Upon their receipt, the logistics department handles the arrival of this stock and prepares each customer order. In this scenario items are on average shipped 12 to 24 days after ordering. The estimated processing time of an order is based on the product with the longest processing time from the items ordered. Before validating your order, you can see the estimated time of delivery. This information is displayed on the product page and on the "delivery" stage of the payment process.

Status of my order

You can follow the status of your order at any time of the day by visiting “My Account / My Orders” page. Steps of order status:

• In preparation

• In production

• Coming to warehouse

• In warehouse

• Item sent

Upon despatching of your order you will receive an email with the tracking number of your package. You can follow the tracking of your package by clicking on the tracking number. This tracking number will also appear in your account in the "My Orders” section.

Privatefloor will ship your order within the estimated time displayed during validation of the order.

Receiving my order

Parcels are usually delivered within a maximum of 4 weeks from the date the sale ends. If you are not present when the package arrives to the delivery address, a notice will be left from your local post office (or another carrier) in your mailbox. Equipped with proper identification, you can then pick up your parcel from the address indicated on the notice of attempted delivery within two (2) weeks at the latest.

If you are not able to retrieve your package, it will be returned to the PrivateFloor warehouses. We will contact you by email to offer reshipment of your order for a second time. This procedure also applies to packages returned by the carrier as a result of an incorrect delivery address or an unknown recipient. Packages for countries other than France will be returned to stock and you will immediately receive a refund of your entire order.